Privacy Policy

Last Updated: July 2026

Happy Dogs Pet Care is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or our pet care services.

Information We Collect

We may collect the following information:

- Your name
- Email address
- Telephone number
- Home address
- Emergency contact details
- Pet information (including name, age, breed, medical conditions, behavioural information and veterinary details)
- Booking information
- Payment information
- Messages and enquiries you send to us

How We Use Your Information

We use your information to:

- Respond to enquiries
- Arrange Meet & Greets
- Provide pet care services
- Contact you regarding bookings
- Send invoices and receive payments
- Maintain records of your pet's care
- Contact you in the event of an emergency involving your pet
- Improve our services and customer experience

We will only use your personal information where we have a lawful reason to do so.

Sharing Your Information

We do not sell or rent your personal information.

We may share information only where necessary, including:

- Your nominated veterinary practice during an emergency
- Payment providers
- Government authorities where required by law

Data Security

We take appropriate measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Your Rights

Under UK data protection law, you have the right to:

- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal data where appropriate
- Restrict or object to certain processing
- Request a copy of the personal data we hold about you

If you wish to exercise any of these rights, please contact us using the details below.

Our website may use cookies to improve your browsing experience. You can manage your cookie preferences through your web browser settings.

Happy Dogs Pet Care

Email: info@happydogspetcare.co.uk

Phone: 07515 166086

If you have concerns about how we handle your personal information, please contact us and we will do our best to resolve the issue promptly.